Terms of Service

We design, build, and host custom websites for small and established businesses on one of three plans (Essential, Signature, Premium). The specific scope for your project — number of pages, features, and timeline — is confirmed by email before we start building. Anything outside that agreed scope is a separate quoted item.

Any build time we publish or quote — for example three to five days for Essential, five to seven days for Signature, or one to two weeks for Premium — is a good-faith estimate measured from kickoff, once we have the content and approvals we need. It is not a guaranteed delivery date. Timelines pause while we are waiting on copy, images, feedback, domain or registrar access, or a third party outside our control.

• One-time build fee. Standalone payment for designing and launching your site. Essential is $199 for up to 7 pages, Signature is $299 for up to 12 pages, and Premium is $499 for up to 18 pages. Larger or more complex work receives a written custom quote, typically between $500 and $3,000; work beyond that band is quoted after a call. Your free-for-life domain, hosting, and SSL are included in this fee.
• Optional monthly care plan. A separate Stripe subscription that covers ongoing edits, monitoring, and priority support — $35/mo on Essential, $25/mo on Signature, and $15/mo on Premium. Premium builds include the first 12 months of the care plan at no charge; at the end of that free year the plan does not renew automatically without your say-so — email us that you do not wish to continue and you will not be billed. Hosting, domain, and SSL remain included with your build — cancelling the care plan does not take your site offline. The plan is entirely optional, is billed independently from the build fee, and can be cancelled any time.
• Cancelling or lapsing the monthly plan does not affect your ownership of the delivered site (see Section VII).

• You pay after launch. Once your site is live and you're happy with it, we send a secure Stripe invoice by email.
• How to pay: credit or debit card through the Stripe invoice link.
• Due on receipt. Invoices are payable within 7 days unless we agree otherwise in writing.
• Monthly plan billing is handled by Stripe on a recurring monthly basis until you cancel.

The two charges are treated differently on purpose: an unpaid build invoice is money owed for work delivered, while the care plan is an optional add-on that can simply stop.

• Grace period on the build invoice. If your one-time build invoice is unpaid, you have a grace period of ten (10) calendar days from the due date to settle it, and we'll send at least one reminder in that window.
• Unpaid build invoice. After the grace period, and because ownership of the work does not transfer until the invoice is paid in full (Section VII), we may suspend the site we publish for you — taking it temporarily offline or replacing it with a holding page — until the balance is cleared. Nothing is deleted, your domain is retained, and the site is restored within one business day of payment clearing, with no reinstatement fee. If an invoice stays unpaid for sixty (60) days after suspension, we may end the service and stop maintaining the site; your domain will still be released or transferred to you on request.
• A lapsed care plan never takes your site down. If a monthly care-plan payment fails, we'll retry and email you. If it stays unpaid after ten (10) calendar days, the subscription simply ends and the ongoing edits, monitoring, and priority support stop. Your site stays live, your domain stays connected, and your SSL keeps renewing — exactly as described in Sections II and V. Edits after that point are billed at the per-edit rates in Section IV, and you can restart the plan at any time.
• Clients with no care plan are unaffected. If you never took the monthly plan, none of the above applies to you beyond paying your one build invoice.
• If your domain is in your own registrar account. Where you hold the domain yourself, we have no control over it and will never touch it — the only thing that can pause is the site we publish on our platform, and only for an unpaid build invoice. Domains we hold on your behalf are always released or transferred to you on request, whatever the state of your account.
• Costs. Bank fees, chargeback fees, or reasonable collection costs incurred because of non-payment may be added to the outstanding balance, to the extent permitted by law.

What monitoring is, and what it is not. Monitoring on a care plan means an automated system requests your site's public homepage on a schedule and records whether it answered. If two checks in a row fail, we email an alert; when it answers again, we email a recovery notice; once a month we send a summary of availability and response times. It is a notification service, not a guarantee: it does not prevent downtime, does not repair your site by itself, checks only the public homepage rather than every page or feature, cannot detect problems that still return a normal page, and can itself be delayed or interrupted by our own providers, your host, or network conditions. Checks are not continuous and alerts are not instant. Nothing in monitoring creates an uptime service-level agreement, a response-time commitment, or liability for any loss arising from an outage or from an alert that was late, missed, or wrong.

• Your quote is the price. The figure in the written proposal you approve by email is the price for the scope described in it. Prices shown on this website are indicative starting prices for typical projects and may change at any time; a change to published pricing never affects a quote already accepted or work already invoiced.
• Promotions and discounts. We may, from time to time and entirely at our discretion, offer promotional pricing — for example around holidays — or extend a discount to a particular project. Any promotion is limited in time and availability, applies only to the scope stated when it is offered, cannot be combined with another offer unless we say so in writing, is not transferable or redeemable for cash, and cannot be applied retroactively to work already quoted, invoiced, or completed. We may modify or withdraw an unclaimed promotion at any time before a quote is accepted.
• Discretion, not entitlement. Offering a discount once does not create any right to the same or a similar discount on future work.
• Taxes and fees. Quoted prices exclude any sales, use, VAT, GST, or similar taxes and any payment-processing or currency-conversion fees imposed by your bank or card issuer, which are your responsibility where applicable.

• 7-day revision window (starts at first draft). The window begins the moment we deliver your first complete draft — not at kickoff, not at inquiry. From that moment you have 7 calendar days of unlimited revisions at no extra cost: copy, images, colors, layout, fonts, section reorders, and mobile polish.
• Early approval accelerates launch. If you're happy with the draft before day 7 (say, on day 2), your written approval by email ends the revision window early, we launch the site, and it's considered final. You are not required to wait out the remaining days.
• After the window closes (or after early approval), edits are handled as small paid updates:quoted in writing before any work begins (text changes, swapping an image, small layout adjustments, a new page or a full section redesign), and no charge applies until you approve that quote. Routine small edits are included while an optional care plan is active; larger new work is quoted before it begins.
• Structural changes to scope (extra pages, new integrations, entirely new sections) are quoted separately before we start.

Launch requires written approval by email from the client. Approval can happen at any point during the 7-day revision window — including day 1 — and confirms the site is accepted as delivered. Once you approve, the site is considered final and any further edits are billed as one-off updates or covered by the optional monthly care plan. If you do not raise revision requests within the 7 days and do not respond, the site is also treated as final on the eighth day.

• Fourteen days of silence closes the project. Our timeline depends on timely replies. If, after we deliver a draft or request the materials or feedback needed to continue, you do not respond for fourteen (14) consecutive calendar days, the project is treated as abandoned: the revision window closes, the work delivered to that point is treated as final and accepted, and the invoice for work completed becomes immediately due.
• Restarting later. Abandoned projects can be reopened by written request, subject to our availability and current pricing. Work resumed after abandonment is scheduled as a new project and edits are billed at the rates in Section IV.
• Materials. If a project cannot proceed because required content, access, or approvals were never provided, that is not a fault of ours and does not entitle you to a refund of amounts already due.

Because you do not pay until after launch, there is nothing to refund pre-launch — if you cancel before we go live, you only owe for work already delivered. One-time build fees are non-refundable once the site is live and approved. The optional monthly care plan can be cancelled at any time and will not renew for the following month, but fees already paid for the current month are not refunded.

Standalone Security Check. The standalone Security Check is paid in advance by card. If we decline the job, or the scan cannot proceed because the required written authorization (yours, or your host's or platform's, where their terms require it) is not in place, we refund the fee in full. Once the scan has been carried out and the written report delivered, the fee is non-refundable — the report is the deliverable, and a report finding nothing wrong is a valid result, not a failed service.

• Every plan includes a domain and hosting on our infrastructure — you never pay a renewal fee on top for as long as we host the site.
• Domains are subject to availability. If the exact domain you want is already registered by someone else, we'll help you pick a strong alternative.
• Cancelling the optional care plan does not take your site offline. Hosting and the included domain continue exactly as before; you simply stop the ongoing care/edits subscription. Hosting is free and handled by us by default, but if you would rather the site live in your own registrar or hosting account, we will publish it there at no charge — we just need temporary access to your registrar to set the DNS records, and you revoke it once the site is live. If you later choose to move off our hosting entirely, we'll coordinate transferring the domain to a registrar you control (or releasing it) so nothing happens to your site without your say-so.
• Domains we hold on your behalf. Where a domain is included with your plan, we register and maintain it so renewals, SSL, and DNS stay in one place. The domain is held for your benefit, and we will transfer it into a registrar account you control on written request, at no charge, at any time.
• Temporary registrar access (domains you already own). Publishing your site on a domain you already own requires DNS records at your registrar to be changed, and granting us temporary access to your registrar or DNS provider is the only method by which we perform that step. It is a required part of the launch, not an optional preference. That access is used solely to create or update the DNS records needed to publish your site — never to transfer, sell, renew, or change ownership of the domain. You may revoke it at any time, and we ask that you revoke it once the site is live. If you would prefer not to grant temporary access at all, we cannot publish to a domain you hold yourself; in that case we can instead include a domain with your plan and host it for you.
• Setup sessions. Domain and DNS configuration is performed during a scheduled video call with you present, so you can observe each change as it is made. The call is the manner in which the temporary access is used; it does not replace the need for that access. We do not retain your registrar login credentials, and we ask that credentials are never sent to us by email or chat.

You confirm that the text, images, logos, and other materials you send us are yours to use (or licensed for the intended use), and that they are accurate and lawful. You are responsible for the truthfulness of any claims (pricing, medical, legal, financial, testimonials) that appear on your finished site. We are not responsible for content you provide.

Ownership transfers on full payment. Until your invoice is paid in full, everything we design, write, or produce for your project remains our property, and any draft, preview, or live version is provided to you on a temporary, revocable licence for review purposes only. On receipt of full payment, the finished design and the content of your site become yours to use for your business, and that licence becomes permanent. Until then, you may not copy, export, reproduce, resell, or republish the work elsewhere. We may keep an anonymized version in our portfolio unless you ask us not to.

• What you own. Your domain, your written copy, your photographs and logo, and any brand assets you provide or we create for your site. We will provide copies of these to you, free, on written request at any time, once your invoice is paid in full.
• Where the site lives. Your finished site is built, published, and maintained on Casvori's own platform as part of the service. Keeping the build in our system is what allows us to make and publish requested edits quickly and to keep the domain, SSL, and saved site versions working as one service.
• What is not transferred. The underlying build environment, project files, templates, components, and internal tooling we use to produce and maintain sites remain our intellectual property and are not sold, exported, or transferred. This is a design and service arrangement, not a sale of source code, unless we agree otherwise in writing and in advance.
• No lock-in on your domain. You are free to leave at any time. We will transfer the domain to a registrar account you control, or point it wherever you direct, at no charge — and you keep every asset listed above.

You can cancel a project before launch — you only pay for work already delivered. After launch, you can cancel the optional monthly care plan any time by emailing us; cancelling only stops the ongoing care and edits subscription. Your site stays live on our hosting and your domain stays connected — nothing goes offline because you cancelled care. If you also want to move the site off our hosting entirely, tell us and we'll coordinate the handoff on a timeline that works for you.

Your site relies on third-party services we do not control — including your domain registrar, hosting infrastructure, Stripe (payments), our email delivery provider, and Google Analytics. We are not liable for outages, failures, data loss, or changes at any of those providers, and we make no guarantees about their uptime or availability.

To the fullest extent permitted by law, Casvori is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, lost goodwill, reputational harm, or business interruption, arising out of or related to our services, your website, its hosting, its domain, or any third-party platform used to build or deliver it — even if we were advised such damages were possible. We make no guarantees about business outcomes, search rankings, traffic, leads, sales, conversions, or uptime percentages. Our total aggregate liability for all claims combined is limited to the total fees you actually paid Casvori in the three (3) months immediately preceding the event giving rise to the claim.

Casvori is a limited liability company. All claims must be brought against Casvori Website Design LLC only. To the fullest extent permitted by New Jersey law, no member, manager, owner, employee, or contractor of the LLC has any personal liability of any kind under or related to these terms, and you waive any claim seeking to hold any of them personally responsible or to pierce the LLC's liability shield.

We are not liable for the acts, outages, price changes, policy changes, data loss, or discontinuation of any third-party service (including domain registrars, hosting and platform providers, payment processors, analytics, email providers, plugins, embeds, and AI tools), nor for any loss caused by content, credentials, or instructions you supplied, or by changes you or anyone acting for you made after launch.

Nothing in these terms creates a partnership, joint venture, employment, or agency relationship between you and Casvori. Casvori acts as an independent contractor.

You agree to defend, indemnify, and hold harmless Casvori Website Design LLC and its members, managers, owners, employees, and contractors from any claims, demands, damages, losses, liabilities, or expenses (including reasonable attorneys' fees and costs) arising out of content, media, text, data, or credentials you provided, any breach of these terms, your use or operation of the finished website, any accessibility, privacy, consumer-protection, or intellectual-property claim relating to your site or business, or any violation of law or third-party rights.

Accessibility is part of how we build. Every site we deliver is produced using accessibility practices aligned with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA — semantic HTML and landmarks, alt text on the images we produce, visible keyboard focus, logical heading order, sensible color contrast, labelled form fields, and support for reduced-motion preferences.

Building to those practices is not the same as certification. We do not warrant or guarantee that any site is, or will remain, fully compliant with the Americans with Disabilities Act (ADA), WCAG, Section 508, or any other accessibility standard, regulation, or case law, and no statement on this website or in conversation should be read as such a guarantee. Formal accessibility auditing, remediation, and certification are separate services available on request and are not included in any plan.

You are responsible for the ongoing accessibility of any content, images, video, embeds, third-party widgets, or pages you or anyone acting for you adds, edits, or publishes after launch, and for any accessibility-related claim, demand, or proceeding arising from your published site. This responsibility is reinforced by the indemnification clause above.

Our practices for this site, and how to request an accommodation or report a barrier, are described in our Accessibility Statement.

Any description of our work — on this site, in marketing copy, in email, or in conversation — is a description of design and build services only. It is not a promise, prediction, or guarantee of any business result. We do not guarantee traffic, leads, phone calls, form submissions, sales, revenue, conversion rates, search-engine rankings, placement in Google Maps or local results, social reach, or any return on your investment.

Search engines, social platforms, directories, and advertising networks are independent third parties that change their systems and policies without notice. Nothing we do can control or guarantee how they treat your site. Any timeline, estimate, example, sample, or past project we show you is illustrative only and is not a commitment that your results will be similar.

Except where prohibited by law, all services, websites, files, and deliverables are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory. We specifically disclaim any implied warranty of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or trade usage.

We do not warrant that a site will be uninterrupted, error-free, free of vulnerabilities, secure against every attack, compatible with every browser, device, plugin, or future software version, or free from data loss. We offer no uptime service-level agreement. Any advice, guidance, or information we give — verbal or written — creates no warranty beyond what is stated in these terms.

Nothing on this website — including these terms, our pricing, our process and service descriptions, our resources and guides, and any reply from our chat assistant or in conversation — is legal, tax, accounting, or financial advice. All content is general information provided for general purposes only, based on the practices of a web design studio, and is not a substitute for advice from a qualified professional licensed in your jurisdiction.

We are web designers, not lawyers or accountants, and we do not provide legal counsel on business formation, contracts, intellectual property, privacy law, accessibility law, security or data-breach law, tax, or any other regulated matter. You should consult a licensed attorney, accountant, or other appropriate professional for advice specific to your situation before acting on anything you read here. Nothing on this site creates an attorney-client, accountant-client, or any advisory relationship between you and Casvori.

We are not responsible for delay or failure to perform caused by events outside our reasonable control, including outages or policy changes at hosting, registrar, payment, email, or platform providers; internet or power failures; cyberattacks; acts of God; natural disasters; illness; labor disruption; war; or government action. Where such an event occurs, deadlines are extended for the duration of the event.

By contacting us, submitting the audit form, or using the on-site chat assistant, you consent to receive replies and service-related emails from us at the address you provide. The chat assistant is automated, may be inaccurate or incomplete, and its answers are informational only — they are not quotes, advice, or binding commitments. These terms and a written quote agreed by email control over anything the assistant says.

You agree not to submit unlawful, abusive, harassing, hateful, infringing, or deliberately false content through any form or chat on this site, and not to attempt to disrupt, overload, scrape, or gain unauthorized access to the site. We may refuse, suspend, or end service to anyone at our discretion, and we may decline any project for any lawful reason.

This site runs automated abuse protection. Requests are inspected for scanner signatures, vulnerability probes, injection attempts against the chat assistant, and unusually high request or form-submission rates. Forms and chat are rate limited, and the chat assistant has a daily message cap per visitor.

If those systems detect abuse, access may be refused automatically for a period of time, and repeat detections extend that period. To make blocking effective against someone who switches networks, we also derive a non-reversible technical fingerprint from the request (browser and header characteristics), may apply the block to that fingerprint as well as to the network address, and may set a signed security cookie on a browser that has already been blocked so it stays refused if it returns from a new address. We do not store raw IP addresses for this purpose — only short, non-reversible hashes. Active blocks are kept in a database so they survive restarts and apply across every copy of the site; block records are retained for up to 90 days and security event logs for up to 30 days, then deleted. See our Privacy Policy.

Attempting to bypass these protections — including proxy or address rotation, header spoofing, automated scanning, or penetration testing without our prior written permission — is a breach of these terms. Legitimate visitors blocked by mistake can email contact@casvori.com and we will look into it.

Sites we build for clients ship with the same protective measures we run here: security headers, HTTPS enforced, an SSL certificate kept current, spam and abuse filtering and rate limiting on forms, and automated blocking of scanners and abusive traffic. These are included at no additional charge and are configuration measures intended to reduce risk.

The optional pre-launch Security Check is a review, not a certification, formal audit, or penetration test, and it is not a compliance service of any kind. The written summary is informational, reflects only what the tools used could observe at the time of the review, and must not be presented to any third party as certification, attestation, or proof of compliance with any standard, framework, or law. Monitoring, alerts and periodic re-checks provided with a care plan are best-effort and carry no guaranteed response time or service level.

Authorization is required before we review any site we did not build. For a redesign or any existing website, you confirm that you own the site or are authorized by its owner to approve work on it, including a Security Check of the live site, and you authorize us to run non-destructive checks against it for that purpose. We do not guess or attempt to bypass credentials, do not access customer data, and do not run unsolicited scans against websites we have not been asked to review. If that confirmation turns out to be inaccurate, you are responsible for any resulting claim, and we may stop work immediately.

Standalone Security Checks (a check ordered for a website we did not build) are provided only after you submit the request form and give the confirmations it asks for: that you own the website or are authorized by its owner to approve testing of it; that you understand testing sends real requests to the live site, may create test entries through forms, and can in rare cases slow or disrupt the site; and that you understand the result is a point-in-time review rather than a certification, compliance audit, or guarantee. We keep a dated record of those confirmations. You are responsible for obtaining any separate approval your host, platform, or network provider requires, and for notifying anyone who monitors the site. We agree a testing window with you before anything runs, and we stop immediately on request. Fees for a standalone check cover the testing and the written report only; remediation on a site we do not operate is quoted separately and is not included. To the fullest extent permitted by law, you accept the risk of disruption arising from testing you authorized, and if your confirmation of ownership or authority was inaccurate you are responsible for any resulting claim.

No website can be made completely secure. We do not warrant that any site will be uninterrupted, error-free, or free from unauthorized access, malware, defacement, data loss, or attack, and we are not liable for the acts of third parties or for vulnerabilities in third-party platforms, plugins, integrations, registrars, email providers, or hosting infrastructure. You are responsible for your own accounts, passwords, devices, staff access, payment tools, and any software or content you or others add after launch. Our liability for anything in this section is subject to the limits in the Limitation of liability section above.

If a dispute arises out of or relates to these terms or our services, both parties agree to first try to resolve it informally by email for a period of at least thirty (30) days before starting any formal proceeding. Send disputes in writing to contact@casvori.com.

If the dispute is not resolved during that informal period, it will be brought exclusively in small-claims court, or in the state or federal courts, located in the State of New Jersey. Both parties waive any right to bring or participate in a class action, class arbitration, or any other representative proceeding.

Any claim relating to these terms or our services must be brought within one (1) year after the event giving rise to it, or it is permanently barred, to the extent that limitation is allowed by law. Each party bears its own legal costs.

These terms are governed by the laws of the State of New Jersey, USA, without regard to its conflict-of-laws rules, and without regard to where you are located. Both parties agree that the exclusive venue for any claim or proceeding is the state or federal courts sitting in the New Jersey county in which Casvori maintains its principal place of business, and both parties consent to the personal jurisdiction of those courts and waive any objection based on inconvenient forum or improper venue.

These terms, together with the written quote you approve by email, are the entire agreement between you and Casvori and replace any earlier discussion, proposal, or marketing statement. If any provision is found unenforceable, the rest stays in force and that provision is narrowed to the minimum extent needed to make it enforceable. Failing to enforce a provision is not a waiver of it.

The limitation of liability, indemnification, disclaimer of warranties, and no-guarantee sections survive the end of our working relationship. You may not assign these terms without our written consent; we may assign them as part of a transfer of the business. Casvori Website Design LLC acts as an independent contractor, never as your employee, partner, or joint venturer. These terms are enforceable by and protect the LLC and, individually, its members, managers, owners, and contractors. Nothing in these terms creates personal liability for any member, manager, or owner of the LLC; your sole recourse is against the LLC itself and is capped as described above.

Electronic agreement and notices. Approving a quote, replying "approved" or similar by email, paying an invoice, or otherwise instructing us to proceed constitutes your electronic signature and acceptance of these terms, and has the same effect as a signed document. Notices are validly given by email to the address each party last used, and are treated as received on the next business day. No change to these terms is binding unless we confirm it in writing; nothing said in chat, on a call, on social media, or in marketing material varies them.

Interpretation. Headings and section numbers are for convenience only. "Including" means "including without limitation." If any conflict arises between these terms and an accepted written quote, the quote controls for scope and price only, and these terms control for everything else. These terms are not construed against the drafting party.

If we update these terms, we'll change the date at the top. Ongoing work continues under the terms that were in place when you hired us; new work uses the current version.

Questions? Email contact@casvori.com or call (551) 226-9834. Email is the fastest way to reach us and is the record we rely on for approvals.